General: 1800 550 751
Travel Agents: 1300 414 419

Travel Advice

ISail Whitsundays highly recommends travel insurance. This is important especially if you are on a tight schedule. Unstable weather can cause transport delays particularly in our summer months. We do not refund or re-schedule tours for late arrivals. Your insurance should cover any costs of you not been able to make our departure. Medical travel insurance is also recommended. Travel insurance is widely available (e.g. https://www.canstar.com.au/travel-insurance/), ask your travel agent.

Please download this document for full information including itinerary, menu, boat accommodation, weather and FAQs.

For future guests travelling on either Blizzard or On Ice

Please re-confirm your arrival 72-48 hours with the tour operators check-in office or your travel agent.

Check-In at 344 Shute Harbour Rd, main street Airlie Beach between X-Base and Garuma Restaurant: 2 hours prior to departure or any time before. Please make contact or contact your travel agent, should you run late.

Your tour skipper will pick you up at 4pm in the northern precinct of Abell Point Marina, Shingly Drive, Airlie Beach, Queensland, Australia.

What To Bring

You will not need much. Please bring all your things in a small soft bag (no roller suitcases or large back packs, please). Luggage storage is available for $5 p.p. at Check-In (ABC Travel).

Seasickness:

Serious seasickness is pretty uncommon, occasionally people feel unwell for short periods but normally recover quickly. If you are dehydrated you are far more likely to suffer sickness. The best prevention against sea-sickness is to arrive well hydrated and fed. If you have not had a minimum of 1.5 litres of water before departure your are already dehydrated.

Stress is another big cause, stress produces histamines which will make you susceptible, so don’t worry about getting sick and you probably won’t.

Natural remedies like ginger tablets are helpful, However If you are really prone to motion sickness see a doctor or a chemist and get medication well before the tour.

Disabilities, Pregnancy, and Medical Conditions:

Please consult with ISail Whitsundays or your travel agent prior to booking if you have any medical condition, disability, are pregnant or are elderly. Our tours are adventure tourism. All travellers above 10 years of age are welcome as long as they are in a physical fit state, can easily climb a ladder up and down, swim 50m, walk 15 min, etc.

ISail Whitsundays cannot take guests with serious disabilities or medical conditions. ISail Whitsundays cannot take bulky gear aboard or provide medical equipment requiring electrical power. ISail Whitsundays cancelation policy applies.

Children:

All travellers above 10 years of age are welcome as long as they are in a physical fit state, can easily climb a ladder up and down, swim 50m, walk 15 min, etc. Children under the age of 18 years have to book private accommodation (no sharing with strangers). Same rates as adult fares apply. Please inform your travel agent of the children’s age upon booking. The tour operator will provide children’s snorkelling gear and suit size.

Jellyfish:

Irukandji jellyfish are nearly invisible and stings are relatively rare. They are not unique to the Whitsundays and are found throughout the asia pacific region. Irukandji is the name given to a small species of cuboid jellyfish that cause the Irukandji syndrome. A tiny transparent jellyfish with a maximum bell diameter of just 12mm. All species of Irukandji are transparent and practically impossible to see in the water. Most Irukandji stings occur between October-May, with the average being around 10 stings per year for the whole Whitsunday region. In many other parts of the world operators simply do not inform guests of risks such as this. In Australia we are required to inform guests of the risks associated with adventure activities. Thousands of people snorkel Queensland reefs every week without being stung.

You will see jellyfish of various sizes and forms while snorkelling. Please keep in mind there are over 200 species of jellyfish in the Whitsundays area but only 1 rare type poses a risk to humans.

The Real Risks

During 10 years of operation and carrying thousands of guests, the tour operator only experienced 2 cases of irukandji stings and only very few people spotted a small shark. Most cases of medical drop offs have been pregnant women with concerns and people with serious disabilities unable to use the facilities. Serious sunburns and tendon injuries (breaking open old ones) have occurred. Falling or tripping is guests’ highest risk. Please make use of handholds and move around carefully. People suffering from general motion sickness can feel ill the entire tour and should take serious medication. Panic attacks are the most common snorkel rescue reason. Please practise swimming and snorkelling if you tend to anxiety. The more comfortable you feel in the water and nature, the less likely you are to panic.

Tour Cancellations

We do not cancel tours because of rain or lack of sunshine. This is sailing adventure and we make no promises as to what the weather will be like. If we cancel because conditions are unsafe or any other reason you will receive a refund onto your credit card (some travel agents keep a fee).

Your travel agent’s cancelation policy (the person you’ve booked the trip with) applies. Please consult your ticket.

Full Terms & Conditions