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ISail Whitsundays Terms & Conditions

Ticket Info & Check-In:

"Open dated" tickets please give 14 days notice to book. All bookings bookings due to availability. Please re-confirm your arrival 72-48 hours with our check-in office ABC Travel by calling 07 4946 5755 (or email info@abctravel.net.au). Check-In at ABC Travel, 344 Shute Harbour Rd, main street Airlie Beach between Down Under Bar and NAB Bank: 2 hours prior to departure or any time before. Please make contact should you run late or go directly to the meeting point in the northern precinct of Abell Point Marina Airlie Beach, Shingly Drive, Queensland. A surcharge of 2.5% applies for credit card puchases in the office.

Cancellation Policy for Regular Tours:

We RECOMMEND ALL GUESTS take Travel Insurance to cover for Cancellations.

Cancelation Policy:

Travel Insurance:

ISail Whitsundays strongly recommends that guests have travel insurance to cover valuable items, eg. Cameras, Luggage; to protect against unforseen flight or coach cancellations, road closures or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time; to cover medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands, including emergency air evacuation, to cover against an emergency where you need to return home urgently.

Liability:

Boat travel, sailing, snorkelling, bush walking and water sports involves hazards. Inherent risks include, but are not limited to: drowning, slipping, falling while on board, injuries occurring while getting on or off a boat, and other perils of the sea; all of which can result in serious injury or death. Whilst ISail Whitsundays and staff make every effort to safe guard guests we cannot be responsible for any damage, personnel injury or loss due to the actions of passengers. Passengers entering the water do so at their own risk and the owners or crew of the vessel will not be liable for any personnel injury, medical evacuation, illness, death or any other consequence whatsoever of passengers. Guests should be aware that dangerous jellyfish live in the Whitsunday waters. Life jackets and protective snorkel suits are provided free of charge for the duration of the tour. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process releasing ISail Whitsundays from any liability. ISail Whitsundays has the applicable Shipowners insurance to cover public liability. A Copy of the certificate will be forwarded if required.

Itineraries and Weather:

The Operator reserves the right to alter the tour or the itinerary of any of it's tours if necessary. We reserve the right to substitute vessels. The Operator will always consider the safety of guests and staff first. We do not cancel tours due to clouds or strong winds. The Whitsundays is deemed partially smooth waters and tours will only be cancelled if the Regional Harbour Master closes the area due to gale warnings (storms).

Minimum Guest Numbers:

Were we do not meet the minimum number of guests to operate a service, it may therefore be necessary to cancel a scheduled departure and to offer an alternative tour of similar or higher standard, or alternatively full refund for that tour.

Guest Behaviour:

It is a condition of travel that guests follow crew directions and treat others aboard with courtesy and respect at all times. The skipper has the right to refuse or offload guests who reduce the enjoyment of the tour for others, or pose a risk to their own or others safety. All associated costs of removal will be borne by the guest and no refund of ticket monies will be provided.

English Language Comprehension:

Guests will spend time sailing, snorkelling and swimming and it is critical for their safety that they follow the instructions from the crew. If customers cannot understand English, it is important that a companion travelling can speak english and translate for the non english speaking guest.

ISail Whitsundays - Children and Age Range Conditions:

Generally ages 18 - 50ish, however children 10 years and over can travel with an adult at full adult fares. All travellers above 10 years of age are welcome as long as they are in a physical fit state (can easily climb a ladder up and down, swim 50m, etc.).

Disabilities, Pregnancy and serious Medical Conditions:

Please consult with ISail Whitsundays prior to booking. ISail Whitsundays cancelation policy applies.

Private Charters Cancelations and Booking Terms:

Bookings will be confirmed upon payment of a non-refundable deposit of 20%. Balance payments to be made in full 30 days before charter commencement. Once balance payment has been made, and within 30 days of departure date, will result in forfeit of Full Charter Price. We highly recommend all charterers have travel insurance to protect against unexpected cancellations. Please consult with ISail Whitsundays in regards to inclusions, itinerary and cabin/bedding configuration prior to paying deposit. With Private Charters the age limit is 6 years.