ISail Whitsundays highly recommends travel insurance. This is important especially if you are on a tight schedule and in case you contract covid-19. Unstable weather and extreme weather events in either our location or the location you travel from can cause transport delays. We do not refund or re-schedule tours for late arrivals. Your insurance should cover any costs of you not been able to make our departure. Medical travel insurance is also recommended.
Please check-in online via the link supplied in the confirmation email, via email (firstname.lastname@example.org) or phone (+61 7 4940 2000). Please contact us, should you run late. Your tour skipper will meet you up at 9am in the northern precinct (Meeting Point B) of Coral Sea Marina, Shingly Drive, Airlie Beach, Queensland, Australia.
Please check-in via the link supplied in the confirmation email, via email (email@example.com) or phone (+61 7 4940 2000). Please contact us, should you run late. Your tour skipper will meet you up at 4pm in the SOUTHERN precinct (Meeting Point C) of Coral Sea Marina, Shingly Drive, Airlie Beach, Queensland, Australia.
You will not need much. Please bring all your things in a small soft bag (no roller suitcases or large back packs, please). Luggage storage is available for $5 p.p. at Check-In (ABC Travel).
We do not cancel tours because of rain or lack of sunshine. This is a sailing adventure and we make no promises as to what the weather will be like. If we cancel because conditions are extreme or any other reason you will receive a refund onto your credit card (some travel agents keep a fee). Should government laws change on short notice affecting tours, ISail Whitsundays will need to cancel tours on short notice. Guests book at own risk, should there be travel restictions in place for Central/Queensland, Australia, guests place of origin or any area required to travel through. Please see also our Full Terms & Conditions. We recommend guests to take Travel Insurance.
Cancellation Policy: Cancelation 30-14 days prior to departure will result in a fee of 50% of the ticket fee. Cancelation 14 days or less prior to departure will result in forfeit of full trip fees. We recommend travel insurance covering covid-19 infections and travel delays. ISail Whitsundays cannot guarantee refund of the travel agent deposit component.
The Whitsundays enjoy a tropical climate of hot summers, warm winters and bright spring and autumn days. Average day time temperatures range from around 16 to 23 degrees celsius in the winter months of June and July, and up to 29 to 33 degrees celsius with high humidity in the height of summer. Water temperatures remain a welcoming 25 degrees celsius most of the year.
Late winter and early spring is the best time of year weatherwise in most years. Please be aware that during the wet season months especially in summer and early autumn the Whitsundays can experience a higher volume of rainy days than throughout the remainder of the year. In the wet season days can be steamy warm or tropical showery.
Any day of the year can potentially be sunny or rainy. The Whitsundays have enough wind for sailing on most days of the year, however a windless day can happen any time of year as can a day of strong winds. For weather averages, we recommed to consult your favourite weather service.
Serious seasickness is pretty uncommon, occasionally people feel unwell for short periods but normally recover quickly. If you are dehydrated you are far more likely to suffer sickness. The best prevention against sea-sickness is to arrive well hydrated and fed. If you have not had a minimum of 1.5 litres of water before departure you are already dehydrated.
Stress is another big cause, stress produces histamines which will make you susceptible.
Natural remedies like ginger tablets are helpful, However If you are really prone to motion sickness see a doctor or a chemist and get medication well before the tour.
Our boats cannot provide power for a Sleep Apnea machine, sorry. Please consult with ISail Whitsundays or your travel agent prior to booking if you have any medical condition, disability, are pregnant or are elderly. Our tours are adventure tourism. All travellers above 10 years of age are welcome as long as they are in a physical fit state, can easily climb a ladder up and down, swim 50m, walk 15 min, etc.
ISail Whitsundays cannot take guests with serious disabilities or medical conditions. ISail Whitsundays cannot take bulky gear aboard or provide medical equipment requiring electrical power. ISail Whitsundays cancelation policy and passenger restrictions apply.
Recommended age range is 10-65ish. All travellers above 6 years of age are welcome as long as they are in a physical fit state, can easily climb a ladder up and down, swim 50m, walk 15 min, etc. From experience, most children under the age of 10 years cannot snorkel nor do they enjoy activities like sailing for an extended period. There is no running around nor climbing aboard allowed. Travel times between location is often 3 hours and more. Young children may find themselves bored and “trapped” indoors for most of the tour.
Children under the age of 18 years have to book private accommodation. Same rates as adult fares apply. Please inform your travel agent of the children's age upon booking. The tour operator will provide children's snorkelling gear and suit size.
Irukandji jellyfish are nearly invisible and stings are relatively rare. They are not unique to the Whitsundays and are found throughout the asia pacific region. Irukandji is the name given to a small species of cuboid jellyfish that cause the Irukandji syndrome. A tiny transparent jellyfish with a maximum bell diameter of just 12mm. All species of Irukandji are transparent and practically impossible to see in the water. Most Irukandji stings occur between October-May, with the average being around 20 stings per year for the whole Whitsunday region (around 1 million water users per year). The tour operator provides protective suits for the duration of the tour. In many other parts of the world operators simply do not inform guests of risks such as this. In Australia we are required to inform guests of the risks associated with adventure activities.
You will see jellyfish of various sizes and forms while snorkelling. Please keep in mind there are over 200 species of jellyfish in the Whitsundays area but only 1 rare type poses a risk to humans.
In over 10 years of operation and carrying thousands of guests, the tour operator only experienced 2 cases of irukandji stings and only very few people spotted a small shark. Most cases of “medical drop offs” have been pregnant women with concerns and people with serious disabilities unable to use the facilities. Serious sunburns and tendon injuries (breaking open old ones) have occurred. Falling or tripping is guests' highest risk. Please make use of handholds and move around carefully. People suffering from general motion sickness can feel ill the entire tour and should take serious medication. Panic attacks are the most common snorkel rescue reason. Please practise swimming and snorkelling before the tour. The more comfortable you feel in the water and nature, the less likely you are to panic.
Full Terms & Conditions